Do you have a question that is not answered here? Then get in touch with us.
General
What does “direct trade” mean?
We source our green coffee without any intermediaries directly from the cooperatives that produce the coffee – without distributors, without coffee exchanges. That guarantees that the producers receive all of the money paid for the green coffee. Our concept of direct trade is based on sustainable support structures and an intense exchange with the producers of the green coffee.
We visit the cooperatives and producers several times a year for this reason.
Can I visit you to see how you work?
We are delighted that you are interested in our work. You are more than welcome to come by during our opening hours. If you would like to learn more, you can also take part in one of our workshops about coffee and roasting. In our “From tree to cup” roastery tour, we tell you a lot about our work and also fire up the roaster.
Do you also offer coffee to offices, restaurants, etc.?
Every different type of coffee is unique, as are the needs of the offices, cafés and individuals that are our customers. A large office needs a different solution than a small specialty café. We help you find the answer by offering comprehensive advice on the right machine and type of coffee. We also offer training to help you use your coffee brewing equipment properly. Please get in touch if you are interested.
Is coffee healthy?
Coffee is healthy if you don’t drink more than five cups a day. This has been confirmed in countless studies of late. Three to five cups per day reduce the risk of a heart attack or stroke. The antioxidants in coffee prevent cancer. Coffee is not only healthy, it also makes you beautiful: Coffee contains the vitamin niacin, which helps to rejuvenate the skin.
Why does coffee cause stomach aches?
This is usually because of chlorogenic acid. It is present in many plants, such as valerian, potatoes, artichoke, stinging nettle and coffee, of course. It is blamed for the stomach aches that some sensitive coffee drinkers experience. Thanks to our slow roasting process, more chlorogenic acid is removed than in faster industrial roasting. Thus, our coffee is easier on your stomach.
Can your coffee only be bought online?
No, you can buy our coffee at a number of places – in stores, cafés, restaurants and more. You can also come by during our opening hours and buy coffee directly from us.
Shipping & ordering
When is shipping free?
Shipping is free if your order exceeds € 90.
Do you ship to other countries?
We ship outside of Germany, but the shipping cost will be higher. When shipping abroad, increased shipping costs, customs fees, taxes and other fees may incur. These are not part of the prices listed on the product pages. Please ask us what the costs for shipping to your country will be.
Do you also deliver to DHL’s Packstations.
We use DHL for shipping, so we can also deliver to the Packstations. Simply enter the corresponding number when ordering.
Can I pick up my order in person?
Simply select “customer pickup” when ordering. You can then come by during our opening hours to pick up the coffee.
Storage, packaging, processing
The coffee bag is inflated! Can I still drink it?
We package the coffee in bags immediately after roasting because any contact with air will lead to aroma being lost. There is still a lot of CO2 in the beans at this time, which will escape slowly. That’s why our bags have a valve that lets out the CO2, but does not let oxygen in. So it is a sign of freshness when our bags inflate. Old coffee does not release gas.
How should I store my coffee?
We recommend that you store your coffee dry, cool (but not in the fridge), in a dark place, far away from other sources of smell, and for as short a time as possible. Thus it is usually enough to close the bag with a clip.
Why don’t you sell ground coffee?
The oxidation process is sped up when you grind coffee because of the greater surface area. That’s why we don’t like to sell ground coffee and instead advise you to buy a coffee grinder. If you cannot grind yourself, we will of course be happy to grind your coffee for you – please add a note when you make your order.
Please also see the question “Should I buy a coffee grinder?”
Why do you use bags with aluminum coating?
This was a difficult decision. We had to decide between ecological aspects and protecting the aroma. Unfortunately, there is currently no packaging that offers both. Only aluminum-coated bags keep the coffee as fresh as possible and protect aroma.
How quickly should I use up the coffee?
The beans begin to oxidize when the coffee has finished expelling CO2. This is when the quality of the beans begins to deteriorate. If the bag is still closed, this process will slow down but cannot be stopped. The oxygen can oxidize the coffee oil, which will become rancid. Some aromas disappear and the flavor profile becomes flat. We use bags with aluminum coating so that as little oxygen as possible can get to the beans.
Preparation & equipment
Should I buy a coffee grinder?
Yes, definitely. You’ll see, it’s worth it. With freshly ground coffee, all of the great coffee aroma lands directly in your cup. You can purchase the Hario Skerton hand grinder from our shop. If you need advice when it comes to buying a coffee grinder, please don’t hesitate to contact us.
Do you offer training or workshops on how to prepare coffee?
If you want to learn more about the various preparation methods – such as AeroPress, French press, Pour Over – or regarding espresso, cappuccino and co., then you can take part in one of our coffee workshops.